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Terms & Conditions

Eligibility

By accepting these Terms and Conditions and/or registering with BidGuru, you are validating that you are at least 18 years of age and at least the age of majority subject to the laws of the state, city or other legal entity and therefore eligible to engage in a contract.  Any service of BidGuru you use in any way, you are agreeing to and are bound by these Terms and Conditions.

You must be a resident of India. BidGuru employees and their family members may not participate in BidGuru auctions.  BidGuru products and services are offered to private users only and not to commercial or semi-commercial retailers.

BidGuru reserves the right to limit the number of user accounts per household and the number of won auctions per user account. The portal is not liable to any compensation if any technical error occurs during any phase of auctioning.  
A single credit card may not be used with more than one user account. 
It is compulsory for every user in accordance with the KYC norms under identity theft that any user liable to win products from our portal has to furnish their government authorised ID proof (ADHAAR/ VOTER ID / PAN / DRIVING LICENSE / PASSPORT or any relevant document). The user will not be entitled to the won product until their verification is complete in all respect. Your personal information will not be either disclosed or misused at any point of time.

Win Limits

. A single user account may only win a maximum of Two (2) auctions in 30 days window. 
. A single user account may only win or be winning a maximum of one (1) auctions in a 24-hour period.
. A single user account may only win any one item over Rs.1000.00 in value within a Calender week, i.e. Sunday through the following Saturday. . 
      
* Bid packs, Midnight Auctions, and special promotional events are excluded from win limits at BidGuru discretion and are subject to change.  Additionally, a user may win up to one Midnight Auction per night (excluding bid packs).

It is the user's responsibility to cease bidding on items until their accounts are within the Terms and Conditions again. 
Any user who bids in violation of these terms and conditions will forfeit the win. First Violation will result in forfeit of win. 
Second Violation will result in forfeit of win and all bids placed during auction. Account will be under review for suspension.

Warranty policy

BidGuru cannot be held liable for any guarantee and warranty on the won product; the rights and terms for the same is exclusively mutual between the product`s manufacturer and the warrantee they issue with the product you have won at Bid-Guru. We only act as the third party service provider for the same and cannot be bound by any legalities. Although the products at our auction sites are genuine and it comes with genuine warranty and guarantee but the rights for the same is reserved with the respective manufacturer and any services for the products between the warranty and the guarantee period should be dealt at the authorized service centers of the product.

Service and Support for Products Purchased
All requests for technical service and support on products purchased on BidGuru should be made directly to the manufacturer in accordance with their Terms & Conditions.

Disclaimer of Warranty and Liability Regarding Purchases from BidGuru
All new products are sold with the manufacturer's limited warranty only. BidGuru warrants solely that the products sold to you under these terms shall have the characteristics specified in BidGuru' specifications for such products as set forth in the description of each auction and assumes no further warranties. The warranty period and service varies by manufacturer and product. The full text of any such warranty is available, free of charge, upon written request mailed to BidGuru. Warranty is excluded for the delivery of any used products.

   EXCEPT FOR THE WARRANTIES SET FORTH ABOVE, BIDGURU MAKES NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS, OR ANY RELATED SERVICES PERFORMED BY BIDGURU OR ANY OF ITS AGENTS OR SUBCONTRACTORS IN CONNECTION WITH ANY ORDER, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
YOU AGREE THAT BIDGURU SHALL NOT BE LIABLE FOR PERSONAL INJURY AND PROPERTY DAMAGE RESULTING FROM THE IMPROPER HANDLING, MODIFICATION, AND MISUSE OF THE PRODUCTS BY YOU OR ANY OTHER PERSON FOLLOWING DELIVERY BY BIDGURU. IN NO EVENT SHALL BIDGURU BE LIABLE TO YOU OR ANY OTHER PERSON FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR GOODWILL, LOSS-OF-USE DAMAGES OR ADDITIONAL EXPENSES INCURRED, WHETHER PURSUANT TO A CLAIM IN CONTRACT, TORT OR OTHERWISE, AND WHETHER IN AN ACTION FOR BREACH OF WARRANTY OR OTHERWISE.

Disclaimer of Warranty and Liability Regarding Use of BidGuru
You agree that use of BidGuru is at your sole risk. Neither BidGuru nor any of its officers, directors, or employees, agents, merchants, sponsors, licensors, component suppliers (both hardware and software), and/or any third party who provides products or services purchased from or distributed by BidGuru, or the like, warrant that websites affiliated with BidGuru, including but not limited to, BidGuru, will be uninterrupted, error-free, or free of viruses, worms, trojan horses, keyboard loggers, spyware, adware, malware, harmful or malicious code, or other defects. The information, products and services published on BidGuru may contain inaccuracies or typographical errors. BidGuru makes 
no warranty as to the results that may be obtained from the use of BidGuru or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through BidGuru. Furthermore, BidGuru shall not be responsible for any opinions, views, advice or statements posted on BidGuru (including, without limitation, in any public posting areas of the website) by any person or entity other than an authorized BidGuru spokesperson. Advertisers, content providers, users, guests, independent writers and experts are not authorized BidGuru spokespersons. At no time should the opinions, views, advice or statements provided by advertisers, content providers, users, guests, independent writers or experts be relied upon for important personal decisions without independent verification.

Bid policy

Bidguru reserves the exclusive rights to terminate any bid or multiple bids at any time without any notification. For the refund policy kindly refer to the refund policy mentioned in the site. 

Bidding

Users can place bids by manually clicking the relevant bid button or by using the "autobidder." No user may use any bidding software not authorized by BidGuru, and any breach thereof will result in the users’ immediate disqualification from any further use of our services, and immediate closure of your account.

Bid Purchases

Bids must be purchased and paid for in advance in the form of bid packages, at the current prices listed on our website. Purchased bid packages are non-refundable. Bids held in user accounts must be used within 365 days from the day that the bids have entered the account through purchase, item exchange or auction win. If the bids have not been used within that time, they will expire and be permanently removed from the account. 

Free/promotional bids are subject to expire at any time without prior notice. It is BidGuru's discretion to honor a full or partial refund on any unused paid bids in a user's account. No refunds whatsoever will ever be issued after 90 days of payment for the bids. Users who have won an auction and paid for a product are not eligible for a refund on either bid purchases, account activation fees or product fees if their product has been shipped by the time of request. Under no circumstances will bids that have been placed be refunded, including, but not limited to, bids won, bids returned using the buy now option, free bids, bids returned for promotions or any other bids BidGuru deems ineligible. The user is under no circumstances eligible for a refund of a larger amount than the total amount the user has spent on the site, minus the total amount won in product value on the site determined by the Buy Now price.

Any payments made that are returned will be subject to any fees BidGuru incurs. It is the users’ responsibility to honor all payments made. BidGuru will withhold all pending wins and block access to the user account until all fees are paid in full.  

BidGuru strictly prohibits any form of bidding with the intent to artificially manipulate the bidding process on BidGuru or the bid price of any product listed on the site, or influencing user behavior on BidGuru. A daily spending limit can and will be enforced if we consider that someone has an effected any type of prohibited bidding or winning by intimidating other members, and we reserve the right to suspend the member without any prior notice. This will result in automatic suspension due to fraud, and the account will be suspended for investigation. Other restrictions may apply.

Any form of team play is strictly prohibited. You are not allowed to bid in the same auction with your family members, friends, etc. This, or any other form of collusion may result in immediate disqualification from any further use of our services, and immediate closure of your account.

BidGuru reserves the right to add, reschedule or remove products from the BidGuru website at anytime without notice. An auction is deemed to have closed when the timer on the auctioned item counts "ended" and no users have placed a Bid. Users should be aware that the timer available to the user is an approximation, which may be affected by network delays. The final decision of when an auction closes will be based on the timer used by BidGuru servers. Auctions may offer the "Buy Now" option which allows the user to buy the item at the store price. The option to "Buy Now" will be offered for a limited period of time (six days after the auction ends) after which the option to "Buy It Now" is revoked.

Payment

After an auction has ended, you must confirm and pay the total amount due for the closed auction.  Once you have confirmed, the win is accepted.  If an auction has not been confirmed (by clicking on the confirmation button) and paid within seven (7) days of the auction end date, BidGuru reserves the right to withdraw the offer, conclude the contract and the winner's right to pay for and receive delivery has been permanently revoked.  All bids placed in the auction expire and are non-refundable.  After confirming the win and paying the total amount due, the winner will receive an e-mail confirming the payment has been received.   The item will be sent to you after the total price has been paid to BidGuru.  An invoice with the auction price and shipping costs will be sent you by BidGuru as soon as delivery has been arranged.


Product Descriptions
BidGuru strives to ensure accuracy of all content and listings on its website. However, BidGuru does not warrant that product descriptions or other content of this website are accurate, complete, reliable, current, or error-free. If a product offered by BidGuru is not as described, your sole remedy is to return the item in unused in its original condition and packaging. BidGuru must be contacted before any item is sent back to prevent further delay.

Special Promotions
Any special promotions by BidGuru will be valid only if they are announced on Bidguru.in and or facebook.com/BidGuru. Certain promotions may be valid for a limited time only, with details announced on BidGuru and or its official Facebook fan page. Once the advertised time limit of any such promotion has passed, or the relevant auction or auctions have ended, the promotion is also finished.
BidGuru reserves the right to show additional auctions to you at its sole discretion.